Online Community Management
Too often, brands let questions, comments, and compliments via social channels go unanswered - or worse, they’re completely blindsided by what they find when they do finally tune in.
Done right, social media community management can be labor intensive and time consuming.
We do the heavy lifting so you can get out of the weeds and focus on the bigger picture: running your business
We advocate for customers and provide professional courteous service at all times, addressing questions,concerns, complaints, inquiries, etc. in a tactful manner, which can quell an angry customer before he raises an angry mob.
Wild accusations, offensive posts and negative reviews are sometimes just the cost of having an online presence. We respond in a sensitive, constructive manner (that puts you in a better light) and work with you on how to resolve such issues